Our return policy allows you to return your product for ANY reason within 14 days of having received it and get a full refund/exchange (return shipping fee not included). The product must remain in unused, original condition, and in its original packaging. If we receive a damaged or worn product, we will be unable to process your return. If you wish to return or exchange a product, please contact us at sohowatchco@gmail.com as soon as possible to notify us, and we will make all necessary arrangements. If an exchange is not possible, a store credit will be issued.